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Frequently Asked Questions

 

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Below is a list of the most frequently asked questions we receive.  Please review this list after scheduling an inspection for important information.  You can also request a copy be emailed to you upon booking.

-How long does the inspection take?
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What credentials do NPI inspectors carry and why are they important to me?
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What insurance does NPI carry and why is it important to me?
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Is it necessary to have a new home inspected?
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What is the cancellation policy?
-Does NPI offer a warranty on home inspections?
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What is the inspection agreement and do I have to sign it?
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What does the inspection include?
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Do I have to attend the entire inspection?
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What does my report include?
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How do I pay the inspector?
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What if I have questions after the inspection take place?
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Can the inspector come back to make sure repairs were made properly?
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Can I send comments to NPI about the inspector?
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What is a one-year warranty inspection?
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Where can I find information about products under class action suit?
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Where can I find information on maintaining my home?
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Does NPI offer Radon gas testing and should I have a radon test done?
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Does NPI offer Toxic Mold testing and should I have a mold test done?
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Does NPI inspect alarm systems?
-Do the utilities have to be on for the inspection and who turns them on?

How long does the inspection take?

A typical inspection takes about 2-3 hours on average.  Please note, this is only an average and some homes may take less time, or more time depending on the condition of the home, the size of the home, and how many questions the client or agent has for the inspector.

What credentials do NPI inspectors carry and why are they important to me?

NPI inspectors are Illinois Licensed and use the Standards of Practice adopted by the OBRE (Office of Banks and Real Estate).  Our inspectors are certified through the American Society of Home Inspectors (ASHI) which is the oldest, most well-known organization of home inspectors today.

What insurance does NPI carry and why is it important to me?

NPI carries Errors and Omissions insurance and General Liability insurance.  Errors and Omissions insurance protects you in the unlikely event we do not report a major defect in your home.   General Liability protects you in the event we accidentally damage something in the home.

Is it necessary to have a new home inspected?

YES!  Many people feel that the city inspection and/or the walk-through with the builder is an adequate way to inspect a new home. City inspectors spend about 15 minutes in a home (while a certified home inspector will spend 2-3 hours), and builders are very unlikely to find problems with the homes that they have built because of the costs associated with making repairs. We usually find more problems with newer houses than with older ones. Catching problems early on, while the home is new, can save thousands of dollars in repairs later on. Homeowners will have to correct building code violations missed by city inspectors when they go to sell the house in the future. 

What is the cancellation policy?

If you need to cancel your inspection, please call our office at least 24 hours in advance to avoid a $150.00 charge. If you are purchasing a new construction home, you or your agent should make sure the utilities are on at least 24 hours before your inspection is scheduled. On-site agents and builders have many homes to keep track of and do not check to make sure everything is complete for the inspection.
 

What is the Inspection Agreement and do I have to sign it?

The inspection agreement helps to ensure that you will be covered by our errors and omissions insurance.  The state requires the inspection will be performed in accordance with Standard of Home Inspectors as promulgated by the OBRE.  The agreement also includes a list of items inspected, exclusions and signatures of the licensee and the client. The inspector will give you a copy at the inspection or you can print it from here.  You must fax or email the agreement back.  Acceptance of the inspection report means you comply with the terms and conditions of the agreement.

What does the inspection include?

During the inspection, our inspector will look at all aspects of the house, including the exterior, interior, plumbing, electrical, and HVAC. The average inspection takes approximately 2 to 3 hours. For a construction phase inspection, the inspector will look at the structural components, as well as the plumbing, electrical, and HVAC rough-ins. This inspection will take approximately an hour and a half. When scheduling your final inspection, be sure all of the utilities are turned on. Cosmetic items and inaccessible areas are not part of the inspection process.  See Inspection Services for a more detailed list of what each inspection includes.

Do I have to attend the entire inspection?

If at all possible, you should attend the inspection. It is best if the inspector can point out problem areas to you and ease any additional concerns you may have. If you cannot attend the entire inspection, you can come to the inspection about an hour and a half after the scheduled time if you do not want to stay for the entire inspection. At that time, the inspector can go through the areas of concern with you.
 

What does my report include?

At the end of the inspection, the inspector will produce an on-site, 20-25 page computer generated report. For construction-phase inspections, the report is 8-12 pages. Our report includes a mechanical and structural analysis of the exterior and the interior of the home. We provide a hardcopy of the report to you at the time of the inspection, and we can also fax or email it. Your report is confidential and cannot be given it to anyone without both party's permission. You are not required to give the report to the homeowner or the listing agent. If you need additional copies of the report, we can fax or email them from our office.  NPI has copyrights to all inspection reports.
 

How do I pay the inspector?

You can pay by cash or check.  Call us to make payment arrangements prior to the inspection.

What if I have questions after the inspection takes place?

Please feel free to ask the inspector any questions when the inspection is complete. After the inspection, if you have additional questions please call or email our office at randy@randycreamer.com and we will get you in contact with the inspector if our "in-house" inspector is not available.
 

Can the inspector come back to inspect that repairs were made properly?

If you would like to schedule a reinspect, the inspector can come back with the original report in-hand and make sure repairs were made, for an additional charge. Please call the office to schedule the reinspect 2 or 3 days before you need it.
 

Can I send comments to NPI about the inspector?

We can email or fax you an evaluation survey. Honest answers help our company and our inspectors improve and please feel free to include additional comments.  You can also submit comments via email at randy@randycreamer.com.
 

What is a one-year warranty inspection?

The sale of a new construction home typically includes a one year warranty in which the builder will correct any problems encountered within the first year of ownership. It is wise to have an inspection conducted shortly before the one-year warranty expires, so you will know what to have the builder correct.  We will send you a reminder in the mail.
 

Where can I find information about products under class action suit?

Click here for Homebuyer Issues to find information on Louisiana Pacific Siding, Synthetic Stucco, Radon gas, Asbestos, Masonite Siding, Mold growth, Lead Based Paint.

Where can I find information on maintaining my home?

Click here to review our list of Home Maintenance topics.  You can also be added to our e-mailing list to receive important information each month about maintaining your home.   Just provide us with your e-mail address and we'll add you to the list.  We do not give your e-mail address out to any third party.
 

Does NPI offer radon gas testing and should I have a radon test done?

Studies by the Illinois Department of Nuclear Safety (IDNS), the U.S. Environmental Protection Agency (USEPA) and others show that radon levels occur in every county in Illinois.  IDNS found in its study that 17% of the homes tested in Cook County had indoor radon levels of 4 picocuries per liter of air (piC/L) or greater.  The EPA recommends radon testing on the sale of all new or older homes.  NPI can arrange to conduct a 48 hour radon test where a continuous monitor is placed in the home and picked up two days later.  Results on the radon test are ready shortly thereafter.  For more information on radon gas, please see Homebuyer/Seller Issues.
 

Does NPI offer toxic mold testing and should I have a mold test done?

NPI inspectors do not inspect for mold.  However, mold has become an increasingly important issue to today’s homebuyer. Mold is commonly found in homes and thrives where spores can find sources of water, including moisture from flooding, plumbing leaks, roof leaks, showers and bathtubs, refrigerator water pans, clothes dryers that are not vented to the outside, or water found in houseplants. Mold can be dangerous to one’s health because a) some molds are toxic and b) mold spores travel through the air, making it possible to inhale mold spores. Not all molds are toxic, however, people with asthma or allergies and people with weakened immune systems have more difficulty coping with mold. Certain toxic molds have been linked to the death of infants (stachybotrys), but most molds just cause allergic reactions. Sometimes reactions can be so bad, and mold growth so substantial, inhabitants are forced to move out of the home. We have worked with clients in the past who have had severe health complications because of mold growth. It is impossible for anyone to distinguish between toxic and non-toxic molds just by looking. A professional sample must be taken and sent to a mold laboratory for analysis. If the mold in your home is toxic, it must be cleaned by an industrial hygienist and the source of the mold growth must be corrected. If the source is not fixed, the mold will likely return.  If mold can be smelled in unfinished areas of the home, just an air sample will be taken. If mold is found or smelled in your home, the inspector will recommend a mold test.  If mold is found, always have it tested.  Click Here for more information on mold.

Does NPI inspect alarm systems?

Our inspectors do not inspect alarm systems as part of the normal inspection. 

Do the utilities have to be on for the inspection and who turns them on?

It is in your best interest to have the utilities on for the inspection.  Our inspector can perform the inspection without the utilities, but those systems will not be able to be checked while he is there.  In new and/or vacant homes, utilities can sometimes be an issue.  We make every effort to confirm with you and your agent that the utilities will be on for the inspection.  The builder/owner should be able to turn on temporary utilities for the purposes of the inspection and walk-thru.  Please confirm with the builder, sales office, listing agent, or homeowner that the utilities will be on for the inspection.  The number one reason people cancel inspections is because of problems with the utilities.


Home PriceQuote Inspection Services Why We are the Best Inspector Profile
Homebuyer/Seller Issues Home Maintenance Frequent Questions Contact Us Important Links

NATIONAL PROPERTY INSPECTIONS OF CHICAGO

RANDY CREAMER

888.724.5338   office

Copyright of Randall Creamer, 2003.